SAMSUNG CAN STILL DO BETTER
November 6th 2010 11:38
My introduction to Samsung products was actually a nice one. It came in the form of a TV set which has features that were really nifty. Considering its price and the technology it carried in its box, it was the best buy that I could ever make at that time.
When it came out with its SGH V200 clamshell phone, I immediately bought one and wowed many of my officemates when I bragged about its features which were highlighted by Keanu Reeves in one of the “Matrix” movies.
My fascination with Samsung phones however, ended there. Well, at least when measured by the technology that goes with them. My biggest complaint was with its Pc Suite software. I remember writing about it in one of my posts here in Orble.
That was about their U800 bar phone.
Given the way the technology sector moves, you would expect that, with all the innovations going around, Samsung people would have already addressed their consumers’ bigger complaints. But no, Samsung continue to punish their loyal customers with complexities that even some local IT experts couldn’t lick.
Here’s how it happened: a self-confessed low tech guy has decided to accept a Samsung Omnia phone as a loyalty award from his cell phone service provider. His current phone is a Sonny Ericsson P1i. He only uses his phone to create and send text messages and make voice calls and he didn’t have any problem with it.
When he received his new phone, he immediately tried to use it but he was confronted by one basic problem. As a heavy phone user, he has a lot of contacts that far exceeds the capacity of the sim of his phone so he saved them in the phonebook of his cell phone. Transferring phone book contents from one cell phone to another these days is easy even if the cell phones are of different brands. That is, if all of your cell phones have softwares that support such an operation.
I do that all the time, I am able to transfer contact numbers, hundreds and hundreds of them, in less than 10 minutes from such mobile phones as Nokia, Sonny Ericsson, Iphone, Samsung… and in between those phone brands.
Except, in the case of our self confessed low tech guy, they couldn’t do it, and he already had the assistance of two (2) IT guys.
I know, I said I’m able to transfer contacts from a Samsung brand to another. But when I did that I used the PC Suite that goes along with the U800 unit and it worked with Windows XP. The Samsung Omnia that our low tech guy has came with a PC Suite that is compatible with Windows 7! And no matter where they look, they couldn’t find one that is compatible with Windows XP. Even, if our guy wanted to, he cannot upgrade his laptop OS to Windows 7 because what he has is a Mac Book Pro which has its own OS.
Now, I didn’t know this before, but those Mac users can actually have a Windows XP working in their laptops even while their main OS is that of Apple.
How did our guy solve his dilemma? Well, he cannot spend all his precious time transferring all those contacts from one phone to another so he disposed of his Omnia and got himself a unit made by another company that makes his life a bit easier.
Don’t get me wrong, I am not totally abandoning the Samsung brand. In fact, I just bought one of their basic phones. As advertised, it was truly the best basic phone there is. But I will be less inclined to go for their high end units until I am certain that I’ll readily get every support that I’ll need from them.
The sad thing is, maybe those app supports are actually available, except they are not easy to find.
When it came out with its SGH V200 clamshell phone, I immediately bought one and wowed many of my officemates when I bragged about its features which were highlighted by Keanu Reeves in one of the “Matrix” movies.
My fascination with Samsung phones however, ended there. Well, at least when measured by the technology that goes with them. My biggest complaint was with its Pc Suite software. I remember writing about it in one of my posts here in Orble.
That was about their U800 bar phone.
Given the way the technology sector moves, you would expect that, with all the innovations going around, Samsung people would have already addressed their consumers’ bigger complaints. But no, Samsung continue to punish their loyal customers with complexities that even some local IT experts couldn’t lick.
Here’s how it happened: a self-confessed low tech guy has decided to accept a Samsung Omnia phone as a loyalty award from his cell phone service provider. His current phone is a Sonny Ericsson P1i. He only uses his phone to create and send text messages and make voice calls and he didn’t have any problem with it.
When he received his new phone, he immediately tried to use it but he was confronted by one basic problem. As a heavy phone user, he has a lot of contacts that far exceeds the capacity of the sim of his phone so he saved them in the phonebook of his cell phone. Transferring phone book contents from one cell phone to another these days is easy even if the cell phones are of different brands. That is, if all of your cell phones have softwares that support such an operation.
I do that all the time, I am able to transfer contact numbers, hundreds and hundreds of them, in less than 10 minutes from such mobile phones as Nokia, Sonny Ericsson, Iphone, Samsung… and in between those phone brands.
Except, in the case of our self confessed low tech guy, they couldn’t do it, and he already had the assistance of two (2) IT guys.
I know, I said I’m able to transfer contacts from a Samsung brand to another. But when I did that I used the PC Suite that goes along with the U800 unit and it worked with Windows XP. The Samsung Omnia that our low tech guy has came with a PC Suite that is compatible with Windows 7! And no matter where they look, they couldn’t find one that is compatible with Windows XP. Even, if our guy wanted to, he cannot upgrade his laptop OS to Windows 7 because what he has is a Mac Book Pro which has its own OS.
Now, I didn’t know this before, but those Mac users can actually have a Windows XP working in their laptops even while their main OS is that of Apple.
How did our guy solve his dilemma? Well, he cannot spend all his precious time transferring all those contacts from one phone to another so he disposed of his Omnia and got himself a unit made by another company that makes his life a bit easier.
One of Samsung's Best Cellphones
Don’t get me wrong, I am not totally abandoning the Samsung brand. In fact, I just bought one of their basic phones. As advertised, it was truly the best basic phone there is. But I will be less inclined to go for their high end units until I am certain that I’ll readily get every support that I’ll need from them.
The sad thing is, maybe those app supports are actually available, except they are not easy to find.
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